Outsourced IT Help Desk and SOC

Keep supported and secure through the festive period – Video

Keep your business supported and secure through the festive period, extending your internal IT teams with a 24×7 IT Help Desk and Security Operations Centre.

If your organisation is relying on a small IT team, it is likely they are stretched too thin. This leads to compromised security, poor technology support, and struggling service satisfaction. By outsourcing your IT Help Desk, Network Operations Centre, Desktop and Server patching, you can improve technology support and security in one single move, finding a far more efficient way to get the support needed. Typically, the outsourcing of an IT Help Desk saves an organisation over 40% of budget, as well we introduces into a continual patching regime with monthly performance statistics.

Our outsourced IT Help Desk prides itself on being polite, timely, and dedicating itself to your requirements. We offer a 24×7 Help Desk via our 1st to 3rd line support teams, providing you with a single point of contact without the hassle of you needing to find and continually train certified engineers. The engineers get to know your organisation, working closely with your employees so much, that they appear to be an internal team. All support tickets and phone calls are answered in your brands name, and all support issues are owned like they were our own.

If your organisation suffers from seasonal variation, with peak trading through the Christmas season, bolstering your IT technical support across the period is key, to ensuring smooth service without disruptions.

Our IT Help Desk adhere to industry best practices such as ITIL and ISO9001, whilst using industry leading monitoring and incident management tools to diagnose and resolve issues effectively.

Outsourcing both the IT Help Desk and Security Operations Centre leads organisations to a level or security assurance. Companies can not ignore the threats from cyber attacks, and the need to operate a continual patching regime. Beyond supporting your ongoing technical support needs, our team will patch your systems, monitor unusual activity on your endpoints, and actively hunt and remediate security issues across your network, reducing risk and operational disruption. Using well chosen tooling including Sophos, Datto, Todyl (to name a few), you gain the benefits of both security and operations experts with advanced, AI driven and state of the art technology, to secure your operations, allowing you to focus on growing your business.

If you want to know more about outsourcing to our IT Help Desk, or more information regarding our Security Operations Centre, please get in contact, or follow us on YouTube.

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