Digital Transformation will benefit both your customers and internal system users
“Digital customer service interactions will increase by 40%” – Forrester (2020).
Reliable, scalable, secure, governed architecture is a key enabler
Digital transformation is concerned with moving the organisation from its current state to one that involves extending and securely exposing business processes and systems outside of the organisation to enhance the experience of mobile users, customers and partners.
Map Your Enterprise
Develop customer/user centric viewpoints across business, data, application and technology (BDAT) domains. Appraise the customer, product and service master data models and map where data is held and where it flows. Locate system or process specific single points of failure.
Appraise security, IAM (Identity Access Management) and resilience.
We can help you map these key elements at pace using tooling to gather information with interactive viewpoints to understand the impact and value of proposed business change.
We can help you undertake TCO (Total Cost of Ownership) analysis to profile your infrastructure, application and service costs against your industry benchmarks identifying cost saving opportunities.
During the mapping phase, opportunities for shared re-usable macro and micro services for internal and external consumption can be identified to remove duplication, improve performance, security and resilience. This architectural rigour will ultimately improve the user and customer experience and maintain regulatory compliance.
“Measurement is key. Define and measure your KPI’s.”
Measurement is key. Define and measure your KPI’s and baseline them before business change to gauge progress. Track the customer journey end to end and optimise ROI.
A key concern for architecture supporting digital strategy is connectivity and integration between external parties and the organisation, business functions and capabilities, and applications, data and infrastructure.
Connectivity and integration enables the customer journey to be properly tracked from acquisition to ROI.
Process ownership and governance – make sure internal users in the organisation are carrying out the processes in the right way.
Implement efficiency improvements by removing bottlenecks, duplication and manual steps. Identify opportunities to combine and consolidate processes.
Ensure your architecture processes are futureproofed for digital transformation.
Understanding your Enterprise Architecture is key when designing the future state for a given strategic objective. Equally important is the roadmap for how you get there. Programmes of change to realise your digital strategy need to be carefully sequenced bearing in mind technical/ process dependencies and business risks and opportunities.
We can help you by providing key architectural insights into roadmap planning at a strategic, programme, product or project level.
Benefits of Digital Transformation
Optimise user and customer experience
Measure and prove ROI
Improve and futureproof processes
‘What if?’ impact analysis
TCO – identify large savings
Evidence based roadmaps
Most Organisations have a profound challenge with digital transformation due to the “Legacy IT Mountain.”
Challenges in this area can include; aging legacy systems, a limited use of cloud due to having a traditional data centre model, technical debt, closed platforms, corporate culture, a shortage of digital skills, and poor data quality.
Most Organisations broadly understand the key areas holding digital transformation back but are unable to articulate the specific risks, issues and remediations.
Our usual approach is to start with these problematic areas and investigate them from the perspective of an existing or proposed programme of business change.
Discovery to map relevant systems and processes across BDAT domains is key, as is defining the future state, what success looks like (KPI’s) and the evidence based roadmap to measure and prove business goals have been achieved.
This approach gives value early, gets buy-in from executives and key stakeholders further accelerating digital transformation and the maturity of the architecture practice.
We help businesses of all sizes release their potential
Get in touch and we’ll advise how we can help.