A successful IT Help Desk has customer service and experience at its core. Your IT Help Desk needs to be efficient, proactive, polite and knowledgeable.
Your internal employees and external customers expect 24 hours a day, 7 days a week support. If your core hours are 9 to 5, Monday to Friday then it’s not easy for your in-house support teams to be available on the weekends and overnight. If you are struggling to find resource, or your budgets do not stretched to a 24×7 internal team, outsourcing your IT Help Desk, Network Operations Centre, Desktop and Server patching is an efficient model to get the support needed. Typically, the outsourcing of an IT Help Desk saves an organisation over 40% of budget.
Our outsourced IT Help Desk prides itself on all the characteristics you require from a support team. We offer a 24×7 Help Desk via our 1st to 3rd line support teams, providing you with a single point of contact without the hassle of you needing to find and continually train certified engineers. The engineers get to know your organisation, working closely with your employees so much, that they appear to be an internal team. All support tickets and phone calls are answered in your brands name, and all support issues are owned like they were our own.
Our IT Help Desk adhere to industry best practices such as ITIL and ISO9001, whilst using industry leading monitoring and incident management tools to diagnose and resolve issues effectively.
Organisations can not ignore the threats from cyber attacks, and the need to operate a continual patching regime. Beyond supporting your ongoing technical issues, our team will actively patch your systems, monitor unusual activity on your desktops, and actively hunt and remediate problems across your network,on your behalf, reducing risk and operational disruption. Using well chosen tooling, you gain the benefits of both security and operations experts with advanced, AI driven technology, to secure your business, allowing you to focus on growing your business.